Returns & Exchange Policy

Returns & Exchanges

How to Return an Order
We are happy to accept returned items where the product has not been worn, altered, washed and has all original tags attached. Likewise, all footwear must be returned in their original box. Please be aware that we do not accept returns and exchanges on sale items. For hygiene reasons, underwear, swimwear and earrings are ineligible for return unless faulty.
Please contact us for any return or exchange enquiries, quoting the order number and date of your order and we will issue an RA number for you to use with your return. Please note that we are unable to accept any products sent back unless returned with a pre-approved RA number. 

All returns must be received within 14 days of receipt of your order. Our exchange period will be temporarily lengthened during Christmas; from December 1, our exchange period will be extended to January 20; do note that gifts returned during this period are only eligible for an exchange. Returns and exchanges may be posted back at the customer’s expense.

We reserve the right to refuse any returns where the products are not in new, unused condition. Products sent for return that are not in new condition can be sent back at the customer’s expense or may be picked up from our office.

We also reserve the right to refuse or charge a restocking fee for shoes that are not returned in their original box. 

We do not accept returns or exchanges on sale items or any item sold at a reduced price. 

We do not refund the shipping cost for refunds or exchanges.

Please be aware that some exclusions may apply to certain sales and promotions.
Unless explicitly stated, offers cannot be combined with other promotions, already discounted items, gift cards, shipping fees and taxes. Sale offers and discount codes cannot be applied retrospectively to previous purchases.

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Faulty Items
Any product that arrives with a fault must be returned within 7 days of receipt of your order. Faulty goods will be assessed and dealt with as per the manufacturer’s warranty.
If you have any questions about returns or faulty items please feel free to contact us

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